Brookdale

Position Title: Case Manager 
Reports To: YHDP Program Manager 
Location: United Way of Central Georgia/Brookdale Resource Center, Macon, GA 

Position Summary 

The Case Manager provides direct support to youth and young adults experiencing homelessness, ensuring access to transitional housing and rapid rehousing resources. The Case Manager works collaboratively with clients to develop individualized action plans aimed at achieving long-term housing stability and self-sufficiency. 

Key Responsibilities 

• Case Management: 
  • Conduct intake assessments to identify client needs, goals, and barriers to stability. 
  • Develop and monitor individualized service plans in collaboration with clients. 
  • Provide ongoing case management, focusing on housing retention and self-sufficiency. 
• Resource Coordination: 
  • Connect clients with employment, education, health services, and community resources. 
  • Assist clients in accessing benefits, such as SNAP, TANF, and Medicaid. 
• Crisis Intervention: 
  • Provide immediate support to clients in crisis, ensuring their safety and access to necessary services. 
  • Facilitate mediation and conflict resolution as needed. 
• Data Management and Reporting: 
  • Maintain detailed records of client interactions and progress in compliance with program and funder requirements. 
  • Utilize HMIS to input client data and track outcomes. 
• Advocacy and Education: 
  • Educate clients on tenant rights and responsibilities. 
  • Advocate on behalf of clients to access community resources and overcome systemic barriers.

Qualifications 

• Bachelor’s degree in social work, human services, or a related field, or equivalent experience. 
• Demonstrated experience working with youth experiencing homelessness or other vulnerable populations. 
• Strong case management and crisis intervention skills. 
• Knowledge of local resources and systems addressing homelessness. 
• Proficiency in HMIS or equivalent data management systems. 
• Valid driver’s license and reliable transportation. 

Work Environment 

This position requires a blend of in-office tasks, community outreach, and client home visits. Some evening or weekend work may be required. Weekend and evening shifts may be required

Position Title: Housing Navigator 
Reports To: YHDP Program Manager 
Location: United Way of Central Georgia/Brookdale Resource Center, Macon, GA 

Position Summary 

The Housing Navigator will play a critical role in the Youth Homelessness Demonstration Program (YHDP) by assisting youth and young adults experiencing homelessness in locating, securing, and maintaining stable housing. This position involves direct service provision, collaboration with housing providers, and advocacy to overcome housing barriers. 

Key Responsibilities 

• Housing Assistance: 
  
  • Assist clients in identifying suitable housing options. 
  • Facilitate applications for rental assistance programs and negotiate with landlords to secure housing for clients. 
  • Provide ongoing support to ensure housing stability, including connecting clients with resources to address challenges such as financial management and tenancy rights. 
• Relationship Building: 
  
  • Cultivate relationships with landlords and property managers to expand housing opportunities. 
  • Advocate for clients by mitigating concerns from housing providers. 
• Community Collaboration: 
  
  • Collaborate with local housing authorities, service providers, and community organizations to streamline access to housing resources. 
  • Represent the YHDP program in community meetings focused on homelessness solutions. 
• Documentation and Compliance: 
  
  • Maintain accurate client records, including housing plans, in accordance with program guidelines. 
  • Utilize HMIS (Homeless Management Information System) to track client progress and outcomes. 
• Client Support: 
  
  • Conduct housing readiness assessments and develop individualized housing stability plans. 
  • Provide education on tenant rights and responsibilities. 

Qualifications 

• Bachelor’s degree in social work, psychology, or a related field, or equivalent experience. 
• Familiarity with housing systems, landlord-tenant laws, and resources for youth experiencing homelessness. 
• Strong interpersonal and negotiation skills. 
• Experience working with vulnerable populations, particularly youth. 
• Proficiency in HMIS and/or case management software is preferred. 
• Valid driver’s license and reliable transportation. 

Work Environment 

This position involves a combination of office work, fieldwork (including client home visits), and attendance at community meetings. Weekend and evening shifts may be required.